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At Penny’s Hill Practice, we have a coach and link worker as part of our team. Clinical healthcare professionals like doctors and nurses can be really important to help us manage the medical aspects of our health, and self-management coaches and link workers can help us manage the emotional and practical impact in our day to day life. Health Coach

As of December you will be able to book 'Telephone Appointments' via the Online system. Please be aware that the call will be at ANY TIME of the day, and not at the time stated when booking.

We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.

Repeat Prescriptions


If you have regular prescriptions there will be a tear-off slip with details of your medication which could be helpful to any other hospital or doctor that treats you.  It is also a re-order slip and patients are asked to use it when re-ordering;  this helps us eliminate mistakes.  Please allow 48 hrs for your prescription to be processed (excluding Saturday & Sunday).

Prescriptions will be available for collection after 3pm.

Telephone requests for repeat prescriptions should only be made by HOUSEBOUND PATIENTS, and these calls should be made after 2.00pm  this helps to keep the phone lines clear for patients calling to make appointments or to request urgent visits during the morning.  You may also fax your request to 01202 877753.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website