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Wuhan Novel Coronaviris (WN-CoV)

Do you have flu symptoms, a cough, sore throat or shortness of breath?

In the 14 days before your symptoms started, did you travel to or from WUHAN, HUBEU PROVINCE, CHINA. Or Have you had contact with a confirmed case of the Wuhan Novel Coronavirus (living in the same household/direct contact with the case or their body fluids/been within 2 meters of the case)

If the answer to these questions is yes,

Please DO NOT COME TO THE SURGERY. PLEASE RING US ON 01202 897200 and ask to speak to your Doctor.

On 31 December 2019, the World Health Organisation was informed of a cluster of patients with pneumonia of unknown cause detected in Wuhan City, China. A novel virus has been identified as the cause. As of 22 January 2020 there had been 440 cases officially reported from mainland China, most in Wuhan City and 6 cases outside of China. These cases outside of China were diagnosed in travellers from Wuhan City.

If the infection is seen within the UK, it is most likely to occur in travellers that have recently returned from Wuhan City.

The latest guidance from Public Health England asks us to close any facilities that may have been used by patients who might be infected until further notice. Please help us keep the surgery open by ensuring that you do not attend if you have been in contact with someone with this virus or have travelled to or from Wuhan in China and have any respiratory illness symptoms, such as cough, sore throat, cold, flu symptoms or shortness of breath.

This is an evolving situation and information will be updated regularly.

Thank you 23 January

At Penny’s Hill Practice, we have a coach and link worker as part of our team. Clinical healthcare professionals like doctors and nurses can be really important to help us manage the medical aspects of our health, and self-management coaches and link workers can help us manage the emotional and practical impact in our day to day life. Health Coach

As of December you will be able to book 'Telephone Appointments' via the Online system. Please be aware that the call will be at ANY TIME of the day, and not at the time stated when booking.

We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.

PPG recruitment week 4th - 8th June 2018

We currently have 407 patients who have enroled in the Patient Participation Group.

If you would like to join the Group please click on the tab above to sign up.

Thank you

What is the role of the Patient Participation Group (PPG)?

At its simplest, patients participation refers to patients such as you who are taking an active interest in healthcare.  It gives you a say in how services are planned, developed and evaluated, by developing a good working relationship with the practice staff and GP's.

We will carry out surveys seeking your opinion on various matters and by contributing to this you will help your GP's to provide an accessible and responsive service and you will be smongst the first to hear about news and updates.


What are PPG's

Generally they are made up of a group of volunteer patients

Isn't the group just an opportunity to grumble about the practice and its Doctors?

NO! it is not a medium for complaining but a positive medium for putting forward your views and suggestions

What are the benefits of joining the PPG?

Being involved in the PPG gives you the opportunity to have your say in and take action in the way health services are delivered in the community.  It's a great way to help suggest important changes to the practice.  It's also a great way to meet new people and learn new skills.

What do PPG's do?

PPG's can play a number of roles in the practice, from carrying out research to understanding the view of a wider patient population and offering feedback from the Patient perspective, to helping the practice make the most effective use of its resources.


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