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Wuhan Novel Coronaviris (WN-CoV)

Do you have flu symptoms, a cough, sore throat or shortness of breath?

In the 14 days before your symptoms started, did you travel to or from WUHAN, HUBEU PROVINCE, CHINA. Or Have you had contact with a confirmed case of the Wuhan Novel Coronavirus (living in the same household/direct contact with the case or their body fluids/been within 2 meters of the case)

If the answer to these questions is yes,

Please DO NOT COME TO THE SURGERY. PLEASE RING US ON 01202 897200 and ask to speak to your Doctor.

On 31 December 2019, the World Health Organisation was informed of a cluster of patients with pneumonia of unknown cause detected in Wuhan City, China. A novel virus has been identified as the cause. As of 22 January 2020 there had been 440 cases officially reported from mainland China, most in Wuhan City and 6 cases outside of China. These cases outside of China were diagnosed in travellers from Wuhan City.

If the infection is seen within the UK, it is most likely to occur in travellers that have recently returned from Wuhan City.

The latest guidance from Public Health England asks us to close any facilities that may have been used by patients who might be infected until further notice. Please help us keep the surgery open by ensuring that you do not attend if you have been in contact with someone with this virus or have travelled to or from Wuhan in China and have any respiratory illness symptoms, such as cough, sore throat, cold, flu symptoms or shortness of breath.

This is an evolving situation and information will be updated regularly.

Thank you 23 January

At Penny’s Hill Practice, we have a coach and link worker as part of our team. Clinical healthcare professionals like doctors and nurses can be really important to help us manage the medical aspects of our health, and self-management coaches and link workers can help us manage the emotional and practical impact in our day to day life. Health Coach

As of December you will be able to book 'Telephone Appointments' via the Online system. Please be aware that the call will be at ANY TIME of the day, and not at the time stated when booking.

We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.

Welcome to Penny's Hill Practice

Penny’s Hill Practice is a six partner practice providing a range of primary care and community health services from Ferndown Medical Centre. The practice has been a training practice since 1979 with regular placements of GP Registrars. The practice shares the purpose built premises with Orchid House Surgery with a range of community services also being provided from attached facilities. These include school health, district nursing, health visiting, speech and language therapy and chiropody.

Our practice boundary is bounded by the River Stour to the South, the Stapehill Roundabout to the West, West Moors Army Depot to the North and Azalea roundabout to the East. This has recently been extended in the north along the A31 to include St Leonards, St Ives and along to Three Legged Cross, and in the West to include Broom Hill, Colehill and back along Wimborne Road West to the Canford Bottom Roundabout. Please note the extended area has been agreed to accomodate any of our existing patients currently living within the inner boundary, who choose to make a local move to within the marked outer boundary. This does not apply to new patients.   Please see diagram below:

How do I register with a Doctor ?

writing Please bring your medical card to the surgery and a receptionist will register you with a doctor. If you do not have a medical card, please ask at reception for an application form. Please also see the Pre-registration tab.

Temporary residents are registered on a special form at reception.

This practice has a system of personal lists. This means that although you sign on with the practice, you will be registered with a named doctor and will be seen by that doctor. We believe this gives greater continuity of care for our patients. Where possible the practice will endeavour to ensure that we respect your right to express a preference of practitioner.  However, this may not always be possible and if so, an explanation will be offered.

New Patients

New patients will be given a health and medical questionnaire to complete.  This is important as it allows us to get to know you better and collect important information on past medical health, current problems and medication.  It is also a good time to ensure that all immunisations, contraceptive advice, cervical smears and blood pressure measurements are up to date.  The new patient information is vital to the doctor.  Once registered your records will automatically be requested from your previous Practice, this may take several weeks.  If your previous Practice has the capacity to send the records electronically, this can happen within a week.



Practice Leaflet



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