This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


At Penny’s Hill Practice, we have a coach and link worker as part of our team. Clinical healthcare professionals like doctors and nurses can be really important to help us manage the medical aspects of our health, and self-management coaches and link workers can help us manage the emotional and practical impact in our day to day life. Health Coach

As of December you will be able to book 'Telephone Appointments' via the Online system. Please be aware that the call will be at ANY TIME of the day, and not at the time stated when booking.

We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.


calendar_penThe doctors have personal lists and we encourage you to see your own doctor. If your need is urgent, please let the receptionist know so that you can be seen quickly by another doctor, if appropriate.

It is recognised by the Partners that there may be occasions that a male patient wishes to see a female Doctor and vice versa.  Please contact your usual doctors receptionist to arrange such an appointment.

Occasionally the doctors may have to deal with an urgent admission to hospital or be called over to the treatment room in an emergency. For this reason surgeries may be delayed. Please bear with us in this case and if you have not been called in 20 minutes after your appointment time please see the front desk receptionist.

  To make the system work for everyone we need your co-operation:

  • Please do not insist in being seen urgently with a minor illness that could wait.
  • Please inform the receptionist if you cannot keep or no longer need your appointment so that it can be offered to someone else.
  • Please be on time.
  • It is one appointment for each patient.
  • Please use your hearing aid if you have one. It helps us to communicate with you. A hearing loop system is installed within the building.

How you can help your Doctor:

  • Do not store multiple problems for one consulation slot
  • A normal appointment is 10 minutes
  • If you think your problem will need extra time ask the receptionist for a longer appointment
  • Wear appropriate clothing if you think the Doctor will need to examine you


How To make an Appointment

Appointments can be made by phone, in person or Online - Tel: 01202 897 200 between 8.30am and 6.30pm

Where possible, you will be seen by the doctor with whom you are registered.

If you feel you need to be seen urgently please let the receptionist know.

We also offer a range of extended hours surgeries for patients who cannot get into the practice during normal working hours.

Please speak to the doctor's receptionist if you need such an appointment.

Telephone Consultation

If you need to speak to a doctor please telephone between 11.00 am and 12 noon.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website