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COVID-19 isn't making children particularly unwell. Don't assume that all fevers are due to COVID-19. Continue to look out for signs of severe illness if your child has a fever. Use the following link’

'Stay at Home, Protect the NHS, Save lives. If you have a pre-booked appointment do not come to the surgery unless you have had a phone call from a member of the practice ON THE DAY TELLING YOU TO COME IN..

Ferndown Community Coronavirus Support

Information regarding Travelling and Insurance


“EPS4 goes live at Penny’s Hill Practice on 10th March 2020. If your prescriptions are already sent electronically to a nominated pharmacy then there is minimal change. If you do not have a nominated pharmacy, your prescription will be sent electronically to the NHS Spine and a pharmacy of your choice will then retrieve your prescription when you go to collect this by advising them of your NHS number. If you do not know your NHS number, ask your doctor when they are issuing you your prescription. Prescription tokens are also sometimes generated, however you can still get your prescription without these. If you do not currently have a nominated pharmacy but would like to nominate one, please speak to reception.”

EPS4 Information

Coronaviris (COVID-19)

Do you have ANY illness symptoms, a cough, temperature sickness or shortness of breath (however mild)?


Have you had contact with a confirmed case of Novel Coronavirus

If the answer to EITHER of these questions is yes,


You must self-isolate EVEN if you have no symptoms and feel completely well.

The latest guidance from Public Health England asks us to close any facilities that may have been used by patients who might be infected until further notice. Please help us keep the surgery open by ensuring that you do not attend if you have been in contact with someone with this virus or have travelled to or from the affected area and have any respiratory illness symptoms, such as cough, sore throat, cold, flu symptoms or shortness of breath. Please do not attend the surgery if you are concerned you may have novel coronavirus.

Anyone who has had contact with a confirmed case in the last 14 days should be reported to the local Health Protection Team.

This is an evolving situation and information will be updated regularly.

Thank you 26th February 2020

At Penny’s Hill Practice, we have a coach and link worker as part of our team. Clinical healthcare professionals like doctors and nurses can be really important to help us manage the medical aspects of our health, and self-management coaches and link workers can help us manage the emotional and practical impact in our day to day life. Health Coach

As of December you will be able to book 'Telephone Appointments' via the Online system. Please be aware that the call will be at ANY TIME of the day, and not at the time stated when booking.

We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.

Carers Advice

Ferndown Plus Day Care Centre

Is a local day care centre for the elderly and patients with dementia, offering respite care as a regular service or for emergency and one off situations.

Ferndown Community Connectors:-


Red Cross Lending and Medical supplies:-

Cabot Lane, Poole, Dorset, Tel: 01202 699453, Opening times:- Mon-Thur 10am-1pm and Fri 10am-3pm

Living Well Discovery Day - a free, fun and informative day for those living with and beyond cancer. Living Well Discovery Day

Are you a Carer ? 

A carer is someone who looks after a relative or friend, who, because of disability or the effects of old age cannot manage at home without help.

If you identify yourself as a carer we can signpost you to other organisations, who maybe able to help such as Help & Care, St John Ambulance or Dorset POPP Wayfinders.  We may ask you if you wish to be referred to the Adult Care Team at Adult Services.  If so, we can make that referral for you.

New carers are given an information pack with lots of useful signposting information.  Please ask at reception for a pack.

If there is any specific information you need please do not hesitate to contact Jacqui Balston, who is the practice Carers Lead.

When you tell us that you are caring for someone we will place your details on our Carer's Register so that practice staff are aware you are a carer.  We will not share this knowledge with anyone else unless you tell us that we can.  We may be able to offer you other services to help you care for your own health.

Other ways we may be able to help

  • Making sure the doctor knows that you are looking after someone
  • Offering you a flu vaccination
  • Giving you advice or information if you need it
  • Helping you find out about benefits that you might be entitled to

Download our letter for new carers by clicking on the following link Carers Information Letter 

Practical Help and Support

Carers Courses You and the person you are caring for may be entitled to practical help and support.  Contact the Social Services Department where the cared for person lives to ask for an assessment.  This is a free service.  A carers assessment gives advice, information and services.

Need help or advice from Adult Social Care Services ?

Useful Contacts

Adult Social Care Services - 01305 221016 (Mon-Frid 8am-7pm)

Carers Training

St John Ambulance - 01305 751160 - email:

Free courses to learn about First Aid, coping with dementia and memory loss, managing continence, falls prevention, safer moving and handling and to meet other carers to share experiences.

Carers in Crisis

If, due to an emergency or accident, you were unable to provide the usual care to the person you are caring for - Carers Support Administrator 01295 221016 

Dorset POPP Wayfinders Service run by Help and Care - 01202 946111

Help and Care also provide a range of other services including information and one-to-one support.

Online advice and information directory for adults, particularly those with care and support needs - www.sourcedirectory,

Other Information, Support and Advice

  • Help and Care Carers link for free, local, confidential advice for carers, contact: 0300 111 3303 or visit their website at
  • Department of Work & Pensions for benefits advice for Carers/Cared for person, contact: 0800 991 234 - Disability Living Allowance/Carers Allowance for people aged 60 years +.
  • For Attendance Allowance/Pension Credit/Pension Guarantee contact 0800 055 6688
  • Carers Direct NHS Carers Helpline, contact: 0808 802 02 02 (7 days per week) or visit their website at
  • Healthpoint information and support and Carers Advice Sessions.  For a personal appointment, contact: 01202 675 377 or by email
  • Carers Support Programme St John Ambulance - contact: 01305 751160/01202 635912 free support & training by Registered nurses for carers.
  • Carers UK Carers Line - 0808 808 7777 (improving carers' lives through research, information & campaigning)
  • Help & Advice in Caring for your ageing Parent

    Top Ten Home Safety Tips


    Top Ten Tips for Caring from a distance

    Top Ten tips on choosing a Care Home


    Useful Telephone Numbers

    Emergency Card





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