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At Penny’s Hill Practice, we have a coach and link worker as part of our team. Clinical healthcare professionals like doctors and nurses can be really important to help us manage the medical aspects of our health, and self-management coaches and link workers can help us manage the emotional and practical impact in our day to day life. Health Coach

As of December you will be able to book 'Telephone Appointments' via the Online system. Please be aware that the call will be at ANY TIME of the day, and not at the time stated when booking.

We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.



Patient Communication

Change of Phone System

As of Wednesday 31st October 2018, we are upgrading our telephone system. Please be aware that there MAYBE some disruption to the service. Please accept our apologise for any inconvenience this may cause. 

Please bare with us as we are experiencing intermittent problems  with our appointment booking system, our IT support is aware of this. We apologise for any inconvenience.


At Penny's Hill Practice we send out many letters each week to patients, inviting them to attend their annual check for things such as asthma,COPD, heart disease, stroke & TIA  and hypertension reviews.


We are trying to improve the way we communicate with patients through using email and text messaging.


If you are interested in reducing the amount of paper that we generate and allowing us to utilise the money for patient care by receiving text or email reminders when your appointment is due, please click the link below.


If you wish to register for this messaging service please fill out the consent form.



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