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At Penny’s Hill Practice, we have a coach and link worker as part of our team. Clinical healthcare professionals like doctors and nurses can be really important to help us manage the medical aspects of our health, and self-management coaches and link workers can help us manage the emotional and practical impact in our day to day life. Health Coach

As of December you will be able to book 'Telephone Appointments' via the Online system. Please be aware that the call will be at ANY TIME of the day, and not at the time stated when booking.

We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.

The Practice has now installed SMS Text Messaging software  to improve communication with our patients. Patients who have provided us with their mobile phone number will now receive a text message direct to their mobile in order to remind them should they have an appointment booked to see a Doctor/Nurse.


We are also entering patients email addresses onto the system in readiness for offering patients the option of ordering Repeat Prescriptions via email in the future if they so wish.


By implementing the above options we hope to reduce our use of paper, thus becoming a more environmentally friendly practice.


If you have a mobile and would like to take advantage of this service please fill in your details on the forms provided and hand in at reception.


We thank you for your co-operation and we hope this will enable us to provide our patients with a better service.


Under 16's please note 

Our appointment messaging system is now in place.  We hope to use this to keep you informed of any upcoming campaigns and for advice too. 

Please be aware on giving your mobile phone number for other members of your family, our system will generate a text message reminder for all sharing members.

On your child reaching the age of 16 years you need to provide us with an alternative number.  Your child is now considered an adult and they must provide their own contact number.

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