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Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.

Latest News

Change of Phone System 

As of 31st October 2018, we are changing our phone system. Please be aware on this day Wednesday 31st October there MAYBE some disruption to the phone service. Please accept our apologies for any inconvenience this may cause. 


Seasonal  Flu vaccine

Please contact us to make your appointment.

To be eligible:-  65yr as at 31st March 2019.

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)



We hosted a Tea Party on the 4th July to celebrate the 70th Anniversary of the NHS.

We invited the first 70 patients (+1 guest) that were born after the introduction of the National Health Service. The Practice decorated the waiting room, staff baked cakes and biscuits, St Mary's church kindly allowed us the use of their tea urn, cups & saucers. Please see opposite under 'Penny's Hill Photos' .


Would you like help to connect back with the Community see attached:-

Ferndown Community Connectors


Please note that GP practices have been advised not to sign 'Lasting Power of Attorneys'

please refer to Age UK.  Please remember to let the surgery have a copy for their records.

Pneumonia Vaccination

Patients who have not previously received a pneumonia vaccine are eligible if they are 65 years and over. Patients under 65 years are eligible if they have a chronic disease and are considered at risk. Please book your appointment with a nurse.



Men ACWY Vaccination 2017/18

Men ACWY Is available to students reaching the age of 18 years by 31st August 2017 and attending University or Further Education, and remain eligible up until the day before their 25th Birthday.

FIREARMS LICENSING - The GP's at Penny's Hill Practice are unable to assess patients for firearms certificates due to conscientious objections. They are aware of their responsibilities and obligations under GMC guidance on conscientious objection.


The Practice will be offering shingles to patients in the following age groups from 1st April 2017.Shingles

Aged 70 years? and anyone older but born after 1st September 1942 who has missed the vaccine.

Aged 78 years? and anyone 78 or 79 who has missed the vaccine, should have it before their 80th birthday!


Please let us know as soon as possible if you change your address, telephone, mobile numbers or email address. change of address tel number

Patient Participation Group update

Penny's Hill is pleased to confirm it is compliant with current contract requirements and has an active Patient Participation Group.  Thank you to all our members who have attended meetings, given feedback etc over the past year.  For the latest Annual report for 2015-16 click here. To view the attachments to the report click here

See our 'Carers Board' in the waiting room for useful information and links: Tips for communication  Practical support  Patient information

Friends of the Practice,  We are currently recruiting for volunteer drivers and or vistors. If anyone would like to know more about what it entails please ask at reception for a leaftlet.

FOP Leaflet

Penny’s Hill Practice went live with an Electronic Prescription service. This has been successfully introduced nationwide. It will mean the surgery no longer has to issue a paper prescription if the patient wishes to collect medication from a pharmacy but instead will be able to prescribe medication using electronic messages to the pharmacy.

It is therefore, important for patients to tell us their nominated pharmacy:-

Patient Online Access 

Patients registered for Patient Access can book or cancel appointments, request repeat medications and also view their medical records  online as well, should they request it.   If you are unable to attend your appointment please cancel as we can offer this to another patient.  Want to sign up for this?  Complete the Patient access form and on delivering this to the Practice we will generate your unique pin number which will enable you to then set up your own password on the website. All data contained within Patient Access is protected using the highest standard internet security so you can be sure all your personal information is safe and secure.

Dorset's Health Services 'The Need to Change' - Why Dorset's Health Services need to change and how you can be involved. 

Link to Dorset's Vision website The Need to Change & how you can be involved

The Need to Change Leaflet

 Public Holidays/Bank Holidays 2018
  • Easter Holidays - 19th April and 22nd April

  • May Bank Holidays - 8th and 27th May

  • August Bank Holiday - 26th August

  • Christmas - 25th  and 26th December

  • New Years Day - 1st January


If you are Lonely and don't often see anybody why not go along to one of the Lunch Clubs in your area - please click on the link below for a full list of Lunch Clubs in the Dorset area.



Friends & Family Test please see menu to complete the survey

Patients who use our services have, from time to time, had the opportunity to complete surveys in past years but the introduction of this new feedback gives patients the opportunity to provide quick and continuous feedback on their experiences.

The question within the feedback form asks if you would recommend the services that you have used and offers a range of responses.  When combined with supplementay follow-up questions, the Friends & Family Test provides a mechanism to highlight both good and poor patient experience.  This kind of feedback is key in helping us to improve the practice services and provide quality patient care.

The feedback forms will be made available for all patients to complete including Nursing Homes and housebound patients. All submissions will be anonymous.

Patients 75 years and over and named GPs

The NHS introduced a national requirement, for all patients of age 75 and over to have a named accountable GP.  Fortunately at Penny's Hill practice the Partners believe this is good practice and have always worked with the personal list system, where patients see their usual GP, when booking an appointment .  If you have forgotten who your doctor is please ask any member of staff who will be able to tell you.  It will also be noted on any correspondence from the practice to you and appears as a message on the bottom of any prescriptions you receive.

A named GP or usual GP takes lead responsibility for ensuring that all appropriate services are delivered to patients and  uses professional judgement and works with the relevant associated health and social care professionals to deliver a multidisciplinary care package that meets the need of the the patient.

The usual GP is responsible for the physical and psychological needs of the patient and ensures they are recognised and responded to by the relevant clinicians in practice. 

When your usual GP is on leave, you will be invited to see the covering locum Dr as usual . 

If you urgently need to order your repeat medication do not use the online ordering service as this will take longer to process.  Please contact the surgery in the usual way to order your requirements.  We can only accept requests for prescriptions by telephone from HOUSEBOUND PATIENTS. Please note Methotrexate cannot be ordered through the online ordering service - please contact the surgery direct to order.

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