St Mary's RoadFerndownDorset, BH22 9HBTel: 01202 897200
The Practice will be installing a new Electronic Patient Record System call SystmOne on the 20th June 2019.The new system will bring substantial benefits for both patients and staff.
Patients currently registered for 'Patient Access' will automatically be re-registered with SystmOne Online. Patient Access will no longer be available from 12th June until SystmOne Online goes live in July. Therefore, you will not able to book appointments or request prescriptions online at this time, Please book your appointments at the surgery or over the phone. Repeat prescriptions can be ordered in writing or by using your repeat slip. Your new log on information will then be sent out in due course. We thank you for your patience during this time of transition.
Friends and Family Test
The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.
The Practice provides all esstential and additional services including the following:
Cervical screening, contraceptive services, vaccinations and immunisations, child health surveillance, maternity services and minor surgery procedures.
The Practice also provides the following enhanced services.
The full range of services available in the Practice include the following:
Memory Assessment Clinic
Penny’s Hill Practice Memory Assessment Clinic
Penny’s Hill Practice are offering an assessment of patients who may be at risk of developing dementia.
Patients with memory problems and possible dementia or related conditions can be assessed, referred for further investigation where appropriate and treated without delay.
It is a common experience that dementia and similar conditions are
under-recognised this means that individuals and families may receive less than optimal care and treatment.
Dementia is concentrated amongst people over 75 years and is often
associated with other pathologies. It also occurs, though less commonly, among younger people (50 years and over – very rarely amongst even younger people) when it can easily be mistaken for other conditions.
Patients and families are sometimes reluctant to be referred to Mental
Health Services for fear of stigma.
The clinic has been welcomed by the Partners of the Practice.
Patients will be contacted by a letter inviting them to book an appointment at the memory assessment clinic. They will also be asked to complete a consent form and bring it with them to their appointment.
The Penny’s Hill Clinic provides 20 minute appointments.
A consultation room is available within the Treatment Room. This is equipped with computer access and facilities for interview and routine Examination and blood test, if needed.
The main assessment will be completed by an experienced Health Care professional in the treatment room.
People appropriate for assessment at the clinic are identified by clinicians within the Practice. This may be as a consequence of observations during routine clinical contact or attendance at screening or monitoring appointments for ‘at risk’ groups.
The Clock Drawing Test and a structured schedule are used as initial
screening for problems of cognition and mood respectively.
The materials prepared for this consultation provide a basis of core
information from which future actions, investigatory and therapeutic, can follow.
It is important, therefore, that this is thorough but concise. The
materials will be shared with the patient and, in most cases, with main carers, who will be invited to go on the Practice carers register
The essential ‘inclusion criteria’ are interpreted flexibly:
age 60 years or older,
with a history of cardiovascular disease(CVD) stroke, peripheral vascular disease or diabetes.
Patients aged 40 and over with Down ’s syndrome
Other patients aged 50 and over with learning disabilities
Patients with long-term neurological conditions which have a known neurodegenerative element, for example, Parkinson’s disease.
People with memory problems at any age
All the doctors and nurses will be pleased to offer advice on any aspect of family planning and the full range of contraceptive services offered, including cap and coil fittings.
Each doctor offers maternity care in conjunction with the midwife who sees her patients on Wednesday afternoons.
Child Health Surveillance
Regular developmental checks for the under fives are carried out by a doctor or health visitor.
As a preventative measure, all women between the ages of 25 and 49 should have a smear test done every 3 yrs. From age 50 every 5 yrs. This is a simple procedure and takes only a few minutes. This service is carried out by the practice nurses during normal surgery hours. Women of other ages may require a smear if their doctor thinks it appropriate.
All of the doctors undertake minor surgery and we have fully approved facilities in our Treatment Room for this. If you think that you may have a problem that would be suitable for a minor operation within the medical centre please talk to your doctor about it.
Immunisation and Holiday Vaccinations
In addition to the services outlined above, we are able to offer holiday and routine vaccinations, including Yellow Fever for which we are a registered centre. A charge will be made for certain immunisations which are not covered by the NHS. A list of these charges is held at Reception.
We have a fully equipped treatment room which is staffed by experienced nursing staff. A full range of investigations is available with daily transport of pathological specimens to the hospital laboratories. Minor surgery, vaccinations regular dressings and many other procedures are also undertaken.
Treatment Room Appointments - Please note this is NOT a Walk In Clinic. Appointments need to be made at least a week in advance either by phoning the practice or at the Reception Desk.
Run by a specialist nurse who holds a Diploma in Diabetes Care from Warwick University Medical School.
Run by a specialist nurse who holds the National Respiratory Training Centre Diploma in Asthma and Chronic Lung Disease.
Run by a specialist nurse who holds a diploma in Coronary Heart Disease (CHD).
Liquid Nitrogen (Cryotherapy Clinic)
A doctor and nurse hold a clinic on a Friday afternoon approximately every 6 to 8 weeks to treat appropriate skin problems with liquid nitrogen. This is a safe procedure and we have two cryotherapy instruments, kindly donated by patients, for this purpose. A large number of conditions are suitable for treatment with cryotherapy, so if you think you may have a condition, please talk to your doctor about it.
Please note we no longer treat warts and verrucaes here.
Flu clinics are held during October to March each year. We have an annual project which targets specific at-risk health groups.
We no longer provide Smoke Stop Clinics 'in house' but can refer patients to one of the clinics locally held at Ferndown Library, Parley Cross Pharmacy or Rowlands Pharmacy in the High Street.
Test results are not given over the telephone.
If you would like to check your results are back before making an appointment to see or speak to your Doctor, please telephone your Doctor's secretary after 2.00pm.
The Practice has now installed SMS Text Messaging software to improve communication with our patients. Patients who have provided us with their mobile phone number will now receive a text message direct to their mobile in order to remind them should they have an appointment booked to see a Doctor/Nurse.
We are also entering patients email addresses onto the system in readiness for offering patients the option of ordering Repeat Prescriptions via email in the future if they so wish.
By implementing the above options we hope to reduce our use of paper, thus becoming a more environmentally friendly practice.
If you have a mobile and would like to take advantage of this service please fill in your details on the forms provided and hand in at reception.
We thank you for your co-operation and we hope this will enable us to provide our patients with a better service.
Under 16's please note
Our appointment messaging system is now in place. We hope to use this to keep you informed of any upcoming campaigns and for advice too.
Please be aware on giving your mobile phone number for other members of your family, our system will generate a text message reminder for all sharing members.
On your child reaching the age of 16 years you need to provide us with an alternative number. Your child is now considered an adult and they must provide their own contact number.
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